Shopping with us

shopping with us

How will I know if my order is confirmed?

Once your payment is fully processed via your chosen payment method, you'll receive an order confirmation email. Please allow a few hours for this to happen as different payment methods may take a little longer than expected at times. If you don't re

Can I cancel or change my order even after it has been confirmed?

No, we can't stop it. Once your order is processed it's on its way!

My order hasn't arrived. Who should I contact?

Please contact the courier partner identified on your shipping confirmation email. Once we hand your parcel to them, they are contracted to perform the final delivery and usually have more information than we do!

Can I backorder a product that's not in stock?

Occasionally, we permit the ordering of products that are out of stock; this is referred to as a pre-order.Should an item be expected to become available within 21 days, we authorize its pre-order. We adhere to this time frame to avoid committing to

What is your company registration number?

The selling entity for the phil&teds webshop is Phil & Teds Most Excellent Buggy Company, New Zealand. The registration number is NZBN: 9429038641503. Our registration number for the European market is Europe BV: 819731614.

Your site seems to be displaying incorrect information?

Though we try to keep our content the same across all media, information may differ for you. We welcome your feedback to correct any issues but hold no legal responsibly for incorrect content display.

Gift cards

A phil&teds gift card is the perfect gift solution. A pre-loaded gift card with either NZD $25, $50, or $100 that can be used to purchase anything on our web store. A  phil&teds gift card can only be used on the store purchased. For example, if your

Payment Options

We make it easy for you to live life without limit™ with a number of convenient payment options, including major credit cards and your chosen mobile phone payment provider. Short term interest free finance or 'Buy Now, Pay Later' is available from af

How long will my product be covered under warranty and what would I do if I had a problem with my product?

For products purchased after 1 March 2025, your product will be covered for manufacturing faults for up to three years from date of purchase. Our full warranty policy can be found here. For products purchased prior to 1 March 2025, your warranty will

How will my order be sent and can you provide tracking details?

Once your order has been processed and despatched by our warehouse, you will receive a shipping confirmation email. This will include a link to your package tracking number so you can check on the status of your delivery. At this point, you have as m

Can my order be delivered to a PO Box?

No, unfortunately we can only deliver to a physical address. Buggies are big!

Privacy Policy

We collect personal information about you in various ways, such as when you create an account or online profile, use the interactive areas and features on our websites, make a purchase, participate in our contests or surveys or when you email, call o

Global Contacts

Thanks for visiting philandteds.com. For any questions on product availability or product compatibility, please contact your nearest stockist. For all other questions please click on the links below for assistance from your local Distributor or Sales

testing our products

All our products undergo a rigorous testing programme. Annually we conduct over 500 tests.  It tends to keep us kinda busy!. We test for stuff like toxicity, flammability, safety hazards, durability, functionality, usability, labelling and instructio

Register your products

All phil&teds products come with a standard 12-month warranty against manufacturing defects.The full warranty policy can be found here. There are benefits to registering your products with phil&teds:.

certifications

Many phil&teds products have multiple global certifications & we always endeavour to meet all country specific product standards for those countries in which we sell. This means our products get tested so hard they could pass Special Forces training!

patents

This page is intended to serve notice under 35 U.S.C section 287 (a). Other patents pending.